TD Bank Expands AI Efforts with New Layer 6 Office in NYC

Published 4 hours agoTD

TD Bank Expands AI Efforts with New Layer 6 Office in NYC

TD Bank Group is set to expand its artificial intelligence research capabilities by opening a new Layer 6 office in New York City, slated for a formal opening in 2025. This expansion marks the bank's continued investment in AI research and development, reflecting its strategic commitment to this burgeoning field.

The new NYC office is poised to initially accommodate around 20 data and applied machine learning scientists, including experts in generative AI. This team will be focused on transforming AI research into practical uses, underscoring the bank's aim to integrate AI-driven solutions more effectively into its offerings. According to Insider Monkey, these efforts are part of a broader push to harness AI for advanced customer support technologies.

Layer 6 acts as TD Bank's AI research hub, uniting research, engineering, and product development to swiftly apply theoretical concepts into impactful solutions. As part of its AI strategy, TD Bank is exploring the deployment of generative AI for enhanced customer and colleague interactions, such as virtual assistants in its contact centers. The bank acknowledges the industry-wide challenge of a talent gap in AI deployment and is focused on recruiting specialists in areas like risk and change management to achieve its AI goals.

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