Uber's CEO Dara Khosrowshahi is under scrutiny as the U.S. Federal Trade Commission (FTC) has initiated a lawsuit against the company. The FTC accuses Uber of deceptive practices linked to its Uber One subscription, alleging that the company overstated savings and complicated the cancellation process for users of the $9.99 per month service. Khosrowshahi has referred to the FTC's actions as puzzling and maintains that Uber's processes are both legal and efficient.
According to FT.com, Uber has contested the FTC's allegations, emphasizing that the cancellation process for the Uber One subscription is straightforward and can be completed in under 20 seconds via the app. This development comes as Uber is making efforts to defend its business practices amidst growing regulatory scrutiny. The $9.99 per month service had been marketed as easily cancellable, putting Uber's transparency in the spotlight.
Further addressing broader concerns, Khosrowshahi commented on economic conditions, noting the absence of recession indicators. His remarks suggest confidence in the current economic climate, underscoring Uber's focus on maneuvering through both legal and macroeconomic landscapes without foreseeing imminent economic challenges.