Customers Bancorp has announced its strategic objectives for 2025, focusing prominently on loan growth and deposit acquisition. The bank targets a 7% to 10% increase in its loan portfolio, building on strong pipelines and various business opportunities as reported by Nasdaq. Concurrently, it plans significant transformations within its deposit strategy to replace higher-cost deposits with core, lower-cost alternatives.
Recent developments highlight these strategic intentions in action. As per Businesswire, during the third quarter of 2024, Customers Bancorp successfully utilized $1.1 billion in commercial deposit inflows to reduce $0.7 billion of higher-cost deposits. This approach intends to strengthen its deposit franchise and fortify its financial base. According to Nasdaq, the bank is also working towards sustaining a CET1 ratio target of 11.5% in 2025, along with a core efficiency ratio in the low to mid-50s.
Further underpinning these efforts, Customers Bancorp anticipates a 3% to 7% rise in net interest income by 2025, facilitated by its outlined growth strategies. The bank emphasizes customer satisfaction as a core part of its strategy, boasting a Net Promoter Score of 73, substantially exceeding the U.S. banking average of 41, noted by Business News Today. These strategic moves aim to ensure sustained growth and improved profitability in the upcoming years.