Wyndham Hotels Enhances Guest Experience with AI Platforms

Published 16 hours agoWH

Wyndham Hotels Enhances Guest Experience with AI Platforms

Wyndham Hotels & Resorts has unveiled several new initiatives aimed at improving the guest experience through technology. The highlight is the Wyndham Connect platform, now available across North America, which uses mobile-centric tools powered by AI to customize guest interactions and streamline hotel operations.

Among the key features integrated into Wyndham's new offerings are AI-driven property messaging, which allows guests to easily communicate with hotels and have common inquiries handled by AI systems. Additionally, smart mobile check-in and check-out processes have been introduced to expedite guest arrivals and departures, while dynamic upsell opportunities offer personalized stay enhancements. The introduction of integrated mobile tipping also follows the trend of reduced cash use, allowing guests to compensate hotel staff digitally, which Hotel Dive has noted as a potential boost to staff earnings.

Wyndham is not only focusing on the guest experience but also supporting hotel owners with the Wyndham Community Platform. This tool provides real-time business insights and operational support, aiding performance management. These initiatives underscore Wyndham's efforts to harness technology and AI to elevate both guest satisfaction and operational efficiency.

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